Pgsoft Terms & Conditions — The Complete Member Guide

These Terms and Conditions ("Terms") constitute a legal agreement between the entity operating the pgsoft platform and its users. pgsoft is an online gaming platform serving registered users in Bangladesh and other countries.

These terms may be updated from time to time. When changes are made, pgsoft will notify you via your registered email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• These terms are written in Bengali, but the governing agreement is in English — the English version prevails in the event of any dispute.
• Pgsoft reserves the right to modify or discontinue any part of its service at any time without notice.
• All content, logos, and trademarks on the platform are protected under pgsoft's intellectual property rights.
• It is the user's sole responsibility to ensure that online gaming is legal under the laws of their country.

To create an account on pgsoft, the following conditions must be met. All information provided during registration must be accurate and up to date.

After registration, pgsoft may request KYC (Know Your Customer) verification at any time. You may be required to submit a copy of your national ID or passport. Withdrawals may be restricted until verification is complete.

Keeping your account password secure is your responsibility. If your password is stolen or unauthorized access occurs, contact pgsoft support immediately. The account holder is responsible for all activity on their account.

Deposits and withdrawals on pgsoft are available via Mobile Pay, Nagad, Rocket, and Upay. All transactions are conducted in Bangladesh Taka (BDT).

Withdrawals must be made using the same payment method used for the deposit. Withdrawals may be delayed if KYC verification has not been completed. pgsoft reserves the right to hold and investigate any withdrawal if suspicious activity is detected.

• Wagering requirements associated with a bonus must be fulfilled before bonus winnings can be withdrawn.
• Using multiple accounts by the same person to conduct transactions is strictly prohibited.
• Without account verification, individual withdrawals are limited to ৳10,000.

Pgsoft offers a variety of bonuses including welcome bonuses, deposit bonuses, cashback, free spins, and referral bonuses. Each bonus has specific terms detailed on the bonus page.

• Welcome Bonus: Up to 150% on your first deposit, capped at ৳15,000. Wagering requirement: 25x, valid for 30 days.
• Weekly Cashback: 10% of net losses every Monday. No wagering requirements — withdraw directly.
• Free Spins: Each valued at ৳10. A 15x wagering requirement applies on winnings, valid for 7 days.
• Referral Bonus: ৳500 for each referred friend who registers, with a 10x wagering requirement.

Pgsoft reserves the right to modify or cancel any bonus offer without prior notice. If bonus abuse (bonus hunting, arbitrage) is established, the relevant bonus will be forfeited.

All games on pgsoft use a certified Random Number Generator (RNG), meaning every outcome is completely random and independent of previous results. Each game's RTP (Return to Player) is publicly displayed.

Odds offered on Sports Betting are determined based on market data. pgsoft reserves the right to set a maximum single bet amount for Sports Betting. If a bet is voided due to a technical issue, it will be re-placed.

• If your internet connection drops during a game, the result is saved on the server.
• Pgsoft reserves the right to void unintended payouts resulting from technical errors.
• The dealer's decision is final in Live Casino.
• Pgsoft reserves the right to investigate any suspicious betting patterns.

Pgsoft is committed to maintaining a fair and secure platform. The activities listed below are strictly prohibited, and any violation may result in account suspension or permanent closure.

In the event of a violation, pgsoft reserves the right to forfeit the account balance and pursue legal action.

Pgsoft reserves the right to suspend or close an account under the following circumstances:

• If the terms and conditions are violated.
• If fraudulent or suspicious activity is detected.
• If an account holder is confirmed to be under 18 years of age.
• After an extended period of inactivity (12 months).
• If KYC verification fails.

Users may also close their account at any time by contacting support. Any balance remaining at the time of closure (provided bonus conditions have been met) will be refunded.

Pgsoft treats your personal information with the utmost care. Details provided during registration are used solely for service delivery and identity verification.

• All data is protected with 256-bit SSL encryption.
• No financial information is shared with third parties.
• User consent is obtained before using personal data for marketing purposes.
• No information is shared with government agencies unless required by law.

For more details, visit our Privacy Policy Read.

Pgsoft believes in responsible gaming. Gaming is entertainment — to ensure it never has a negative impact on anyone's life, we offer the following tools:

If you're experiencing a gaming problem, contact support right away. Our team is always ready to help. To learn more, Responsible Gaming View the page.

For any dispute with pgsoft, please contact our support team first. Most issues are resolved within 24 hours.

• An initial response will be provided within 72 hours of submitting a complaint to support.
• A final decision on complex matters will be communicated within 15 business days.
• If unsatisfied with the outcome, the matter may be resolved through independent third-party arbitration.
• All game data is stored on our servers — server logs serve as the definitive record in the event of any dispute.

Pgsoft may update these Terms at any time. For significant changes, notice will be sent to the registered email address or posted on the platform. For minor changes, only the last-updated date on the page will be revised.

Continued use of the platform after any changes will be considered acceptance of the updated Terms. We recommend reviewing this page regularly.

If you have any questions about these terms or need assistance, please get in touch with us: